General conditions of sale (GCS)

Article 1. Precontractual information

The present conditions of sale are concluded between the company Lepi Vits / Phyt-Equilibre, whose registered office is registered within the crossroads bank of the Belgian companies under the number 0823.239.097, hereinafter called Lepi Vits Belgium scrl, and all natural person wishing to make a purchase via the PHYT-EQUILIBRE e-shop, hereinafter referred to as "the Customer".

These general conditions of sale are based on the latest e-commerce regulations "market practices and consumer protection" available in the European directive 2011/83 / EU on consumer rights and transposed into the new Belgian code of economic law .

Article 2. Purpose

E-shopping PHYT-EQUILIBRE offers online sales of food supplements and health packages (art.3).
The surfer has the opportunity to surf the different pages of the site and order via the buttons "add to cart" (art.17). Purchased products are paid online using one of the payment solutions offered on the site (art.7). PHYT-EQUILIBRE confirms the acceptance of the order by e-mail and the products are delivered to the customer within a specified time (art.6).

Under the law of December 8, 1992 relating to the protection of the private life, all the data which you will entrust to us, will be only used to treat your order. We assure you that PHYT-EQUILIBRE can not encode them or use them for other uses / functions. The information provided is secured by encryption technologies.

Article 3. The products

3.1 - Lepi Vits Belgium® is subject to the control of the FASFC * and food hygiene. Food supplements manufactured are checked and certified by an international NUT / PL / AS number subject to the European directives in force and also have a reference number C.N.K. Therefore, the food supplements as well as the health packages offered by PHYT-EQUILIBRE, subsidiary of Lepi Vits, are safe for the consumer, if and only if, this last one respects the recommended daily dose as well as the advice of use indicated on each labeling. The food supplements used are composed of active substances, bioavailable, containing no preservatives, pesticides or artificial colors.

3.2- The client will keep in mind that the information, dosage, properties mentioned on this site do not replace a medical opinion. In no case does this information constitute a preventive or curative treatment for a given pathology. Pregnant or breastfeeding women should first seek the advice of a therapist before consuming supplements. Food supplements should not be within the reach of children. Lepi Vits assumes no liability for any consequences that may arise from the misuse of the information provided.

3.3 - Our specialists advise to undertake treatments of minimum 1 month. For more information contact us or ask your practitioner's opinion. In case of illness or discomfort, consult your professional doctor first before starting a long-term treatment.

     
* Federal Agency for the Safety of the Belgian Food Chain

Article 4. Price

4.1 - The prices of our food supplements are indicated in euros all taxes included, packaging and processing of the order excluding shipping costs.

4.2 - The prices of the products are applicable for the countries mentioned in article 6.

4.3 - PHYT-EQUILIBRE reserves the right to modify its prices at any time but the products will be counted compared to the rates declared at the time of your validation of order.

4.4 - Promotional offers are valid for the period of validity they mention, as well as within the limits of available stocks.

4.4 - The products remain the property of PHYT-EQUILIBRE until full payment of the sum due.

4.5 - PHYT-EQUILIBRE specializes in E-commerce to individuals. For all purchases of wholesale goods, intended for approved professionals, please contact us.

4.6 - Loyalty points (bonus sheets) are awarded for each euro spent on PHYT-EQUILIBRE.com

        
-> 500 points = a € 5 discount voucher to claim on your next order.

        
Your bonus points are available for 365 days.

Article 5. Availability

The products offered by PHYT-EQUILIBRE are available as long as they are visible on the site and in stock. In case of out of stock, the customer can activate a callback request via a button provided for this purpose (within E-commerce). As soon as the product is available, an automatic alert will be generated by email. In the event of unavailability of supply after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made. For information flow only occurs at the time of shipment of the package.

Article 6. Delivery

6.1 General

Products purchased on PHYT-EQUILIBRE are delivered in Belgium and some European countries: France, Monaco, Netherlands, Luxembourg, Great Britain, Portugal, Spain, Switzerland, Sweden, Denmark, Ireland, Finland, Italy, Greece, Hungary , Croatia, Austria.

The ordered products are also delivered outside European borders: Australia, Canada, United States, Turkey.

    
To refer to the various modes of transport and their prices, consult the delivery tab

The products are sent to the delivery address mentioned during the validation process of the order and an e-tracking link is automatically sent by email to facilitate the tracking of the package.

The processing as well as the delivery of the order is done within 4 working days [1] after reception of the payment. Possible delays, in case of force majeure (strike, weather, etc.), do not allow the buyer to refuse the order or to claim damages. In case of delay, an email will be sent to inform you of a possible consequence on the delivery date that was mentioned to you. We will offer you a new delivery date. In any case, in case of delay of more than 7 days, you have the possibility, to cancel your order within 60 working days, in accordance with the legal provisions. In this case, if you received the product after your cancellation, we will proceed to the refund of the product and the cost of return, upon receipt of it by us, in its original condition.

We also invite you to regularly check your order and send an email to our customer service for any questions or problems.

6.2 - Reserve clauses

You must notify PHYT-EQUILIBRE of any reservations about the delivered order (for example: non-compliant products).

In the event that the package delivered is heavily damaged or torn (photos in support), you must promptly contact customer service so that a postage-paid package label is sent to you and that the order is exchanged or refunded as appropriate.

After making contact with our customer service and in the cases defined below (art. 9), you can benefit from the exchange and / or reimbursement conditions provided for (art.

6.3 - Customs clearance fees

Countries located outside European borders as well as Switzerland may incur customs clearance fees. In any case PHYT-EQUILIBRE does not undertake to assume these costs. PHYT-EQUILIBRE can not be held responsible for any taxes resulting from a delivery in Switzerland or in a country outside European borders.

Article 7. Payment

7.1 - The payment of your purchases is made either by traditional bank cards (debit cards) or by credit cards [2] (Visa, MasterCard). Bank transfers are certified by an agency specializing in the processing of online payments. For more explanations please consult our section secure payments.

7.2 - The debit card is only made when the order is shipped.

Article 8. Refund

8.1 - The refunds of the products in the hypotheses referred to in articles 6.2 and 9 will be made as soon as possible and at the latest within 14 days following the date on which the right was exercised. The buyer exercises his right of refund only after receipt of the proof of return of the products.

8.2 - The refund will be made on the proposal of PHYT-EQUILIBRE by credit on the bank account of the customer having placed the order. Customers who have ordered via coupons will not receive cash and collect their vouchers.

8.3 - The benefits obtained during the purchase of product will be canceled in case of return of the product accompanied by a refund of the said product.

Article 9. Right of withdrawal

9.1 - General

In accordance with the legal provisions in force, you have a period of 14 days from the receipt of your products to exercise your right of withdrawal from PHYT-EQUILIBRE without having to justify reasons or to pay a penalty.

In case of exercise of the right of withdrawal within the aforementioned period, only the price of the product (s) purchased and shipping costs will be refunded; the return costs remain your responsibility.

The supply of sealed products that have not been unsealed by the buyer can not be returned for reasons of health protection and / or hygiene.

Returns must be made in their original condition and in full (packaging, advertising, products) allowing a re-marketing of the goods, and accompanied by a copy of the purchase invoice for optimal management.

9.2 - Return of goods:

Returns will be sent by email to the address: info@phyt-equilibre.com or Tel / Fax 0032 2 721 16 20 mentioning the name, address and telephone number of the owner.

Article 10. Liability

10.1. PHYT-EQUILIBRE develops detailed product descriptions by taking the complete composition, characteristics and instructions for use. All its specifications are mentioned on the "product" pages of the website. PHYT-EQUILIBRE can under no circumstances and in no way be held responsible for damages of any kind that may result from improper use of the products marketed (art3.2 & art3.3).

10.2. Photos are for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics; and in case of doubt or if you want further information do not hesitate to contact us.

10.3. This site contains links to other websites. PHYT-EQUILIBRE can not be held responsible for the current or future content of these sites, nor the content of external sites that have a link to the PHYT-EQUILIBRE website.

Article 11. Guarantee

In no case PHYT-EQUILIBRE can not be held responsible for non-compliance with the regulations in force in the country of reception. The eventual liability of PHYT-EQUILIBRE is exclusively limited to the value of the product in question, determined at the date of sale. There is no commercial guarantee added.

Article 12. Customer Service

For any information or question, our customer service is at your disposal from Monday to Friday from 10h to 12h30 and from 13h30 to 17h:

Email to the following address: info@phyt-equilibre.com

Telephone: +32 721 16 20

Article 13. Intellectual property

13.1 - All the rights related to the E-shop of PHYT-EQUILIBRE.com including the images, the logos, the web writings, the mails as well as the articles contained in the blog health are protected and can in no case be reproduced or copied by a third party. Unless otherwise stated, all rights to the PHYT-EQUILIBRE.com website belong to Lepi Vits Belgium SCRL.

13.2 - The corporate names, trademarks and distinctive signs reproduced on the PHYT-EQUILIBRE sites are protected by trademark law. Reproduction or representation of all or part of any of the aforementioned signs is strictly prohibited and must be subject to prior written authorization from the trademark owner.

Article 14. Protection of personal data

Under the law of December 8, 1992 relating to the protection of the private life, all the data which you will entrust to us, will be only used to treat your order. We assure you that PHYT-EQUILIBRE can not encode them or use them for other uses / functions. The information provided is secured by encryption technologies.

14.1. The collection of nominative information for the purpose of distance selling is mandatory, this information is essential for the processing and delivery of orders. The lack of information leads to the non-validation of the order.

14.2. PHYT-EQUILIBRE.com respects the Belgian law of December 8, 1992 in relation to the treatment of personal data, revised by the law of December 11, 1998, which takes into account the European directives of October 24, 1995.
This law provides that the company collecting the personal data must have the consent of the person concerned, that the data must be accurate and that they must be collected for a specific, clear and legal purpose. Everyone must have access to this personal data and the right to modify it. In accordance with the law, the processing of personal information relating to customers has been declared to the Commission for the protection of privacy. The customer has a right to access, modify, rectify and delete data concerning him, which he can exercise with PHYT-EQUILIBRE.com.

14.3. PHYT-EQUILIBRE.com undertakes never to communicate the details of its customers to a third party.

14.4. The customer has the opportunity to view and also modify his information at any time via the page "My account".

14.5. PHYT-EQUILIBRE.com will at all times respect the following rights concerning your personal data:
• Right of correction - you can request that your information be updated or corrected
• Right to be forgotten - you can request that your information be permanently deleted
• Transferability - you can request that your information be transferred to another organization
• Right of opposition - you can seek to prohibit certain uses of your personal data
• Right of access - you have the right to know what kind of personal data has been collected about you
how it is used.
For all the above requests concerning your personal data, you can contact our data controller at info@phyt-equilibre.com.

PHYT-EQUILIBRE.com complies with the General Regulations for the protection of data (European directive of 25 May 2018 concerning personal data).

Article 15. Applicable Law - Litigation

This contract (based on an invoice) drawn up between the seller and the buyer is subject to Belgian law. The language of this contract is French. In case of dispute between the seller and the buyer, the courts of Brussels will be competent.

Article 16. Nominative information

Depending on your choices made during the creation of your account, especially when subscribing to the newsletter, you will receive promotional offers or updated articles, written by PHYT-EQUILIBRE. If you no longer wish to subscribe, you can request it at any time by using the unsubscribe links included in our messages.

Our site is also designed to be particularly attentive to the needs of our customers. This is one of the reasons why we use cookies. The cookie is intended to signal your passage on our site. The cookies are therefore used by PHYT-EQUILIBRE only in order to improve the personalized service that is intended for you.

Article 17. Acceptance

You declare to have read and accepted these terms and conditions of sale before placing your order. The validation of your order is therefore acceptance of these terms and conditions of sale.

Unless proved otherwise, the data recorded by PHYT-EQUILIBRE constitute the proof of all transactions made by PHYT-BALANCE and its customers.

The customer can place an order on the e-commerce of phyt-equilibre.com

The buyer who wishes to order via the internet must:

    
create an online "shopping cart" by selecting all the products chosen via the "add to cart" buttons,
    
accept the present general conditions of sale,
    
select the delivery method,
    
validate your order after having verified it by clicking on the button "order with obligation of payment",
    
make the payment in the conditions provided by Hipay.

Any order placed carries the customer's agreement regarding the use of the product, its virtues and their general conditions of sale.

Article 18. Internal data of the enterprise

18.1 Owner

Website owner: Lepi Vits Belgium scrl
SCRL with capital of 18 000 €
VAT intracom: BE0823239097
Headquarters: 2 rue Cayershuis, box 2 - 1200 Brussels - BELGIUM
Tel / Fax: +32 721 16 20
E-mail: info@phyt-equilibre.com

18.2 Website creation and hosting

Produweb - Creation of Internet sites
Rue de Lantin, 149
4000 Liège

[1] Valid for Benelux, France and Germany

[2] Mandatory for countries outside the European Union


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